• Software Development Engineer: Sustaining

    Job Location US-TX-Austin
    Posted Date 2 months ago(1/4/2019 6:16 PM)
    Job ID
    # Positions
    Employee Type
    R- Regular
    Full Time / Part Time
    Full Time
    Product Development
  • Overview

    Trend Micro: Securing Your Connected World

    Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.


    The Sustaining Engineering Team is looking for a Java engineer with current skills in Java Enterprise, SQL, database management, ETL and high-volume, data-based applications.  You will be working on team responsible for providing technical support for our security products.  This position requires excellent interpersonal skills, plus analytical, solving, verbal and written communications skills.

    Duties & Responsibilities

    • Work closely with support to ensure customer satisfaction
    • Use innovative and creative approaches for triaging customer issues
    • Drive improvement in sustaining processes


    • Experience with and passion for automation and automation tools
    • Basic troubleshooting of technical issues
    • Experience analyzing Java heap dumps
    • Solid understanding of:
      • JMX, Concurrency APIs, JAXB
      • JAX-WS, JAX-RS
      • ETL
      • Jasper Reports
      • Swing or SWT

    Preferred Qualifications

    • Bachelor of Science degree in Computer Science, Computer Engineering, or a related field
    • Core Java platform - Generics, Annotations, Collections framework
    • Java Enterprise - JPA, JDBC, JMS, EJB, RMI, and Servlets
    • XML and related technologies (e.g. XMLSchema, WSDL)
    • REACT and Node.js
    • Strong SQL skills

    Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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