• Inside Sales Engineer

    Job Location US-TX-Irving
    Posted Date 6 months ago(12/18/2018 3:08 PM)
    Job ID
    # Positions
    Employee Type
    R- Regular
    Full Time / Part Time
    Full Time
    Technical Services and Support
  • Overview

    Trend Micro: Securing Your Connected World

    Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.


    The Inside Sales Engineer (SE) is the technical bridge between our Sales Representatives and their pre-sales customers. The SE will be the technical resource to discuss, demo and assist our pre-sales customers with understanding the Trend Micro products & solutions to help close deals by proactively managing and delivering technical information to our customers online, and via telephone and remote presentations.


    Duties & Responsibilities:

    • Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro products
    • Provide detailed technical knowledge of Trend Micro software products in the pre-sales context in a fast-paced, high-pressure environment under minimal supervision
    • Provide software and network troubleshooting in complex customer environments
    • Maintain and expand working knowledge of current and beta Trend Micro products
    • Share best practices with other SEs to enhance quality of service and efficiency
    • Provide product training and mentoring when required
    • Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions
    • Will travel occasionally for training
    • Channel feature requests to Product Management to enhance Trend Micro products
    • Participate in alliance projects including building vendor and customer relationships


    • BS degree or combination of: education and pre-sales experience in Security Software and Systems
    • Sales Engineering and/or professional services experience preferred
    • Solid multi-tasking, troubleshooting and problem resolution abilities
    • Self-starter and quick learner with desire to learn new tools and technologies
    • Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives
    • Moderate coaching and mentoring skills are essential

    Desired Skills and Experience:

    • Experience working with various Microsoft software and systems including Active Directory, Exchange, SQL and IIS
    • Experience with various content security software and systems preferred
    • Experience with vMWare vCenter and View/VDI is a plus
    • Network Infrastructure Experience is a plus especially Routing, Switching, Firewalls, etc.
    • Experience with Linux, PostreSQL, Lotus Notes and Domino is a plus
    • Host Based Firewalls, Intrusion Detection and Prevention, File Integrity Monitoring, Antivirus, Data Loss Protection, Endpoint Encryption, E-Mail and Web Gateway Security, e-mail encryption, Penetration Testing, SysLog, SIEM…
    • VMware vCloud Director Experience and Familiarity with Amazon AWS & Azure is a plus
    • Citrix XenDesktop and Provisioning Services experience is a plus

    One or more of below certifications or training is desired:

    • VCP – VMware Certified Professional
    • CCNA – Cisco Certified Network Associate
    • CISSP – Certified Information Systems Security Professional
    • MCP – Microsoft Certified Professional
    • MCSE – Microsoft Certified Solutions Expert
    • Linux/Solaris/UNIX System Administration
    • CLP - Certified Lotus Professional

    Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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