• Sales Engineer - Ohio

    Job Location US-REM-Offsite
    Posted Date 6 months ago(12/17/2018 2:58 PM)
    Job ID
    # Positions
    Employee Type
    R- Regular
    Full Time / Part Time
    Full Time
    Technical Services and Support
  • Overview

    Trend Micro: Securing Your Connected World

    Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.


    Location: Ohio


    The Sales Engineer (SE) is the technical bridge between our Sales Representatives and their pre-sales customers. The SE will take ownership of the prime technical relationship with our pre-sales customers to help close deals by proactively managing and delivering technical information to our customers either onsite, online, and via telephone

    Duties & Responsibilities

    • Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro products
    • Work in a fast-pace environment under minimal supervision
    • Will provide software and network troubleshooting in complex customer environments
    • Maintain and expand working knowledge of current and beta products
    • Share best practices with other SEs to enhance quality of service and efficiency
    • Provide product training and mentoring when required
    • Contribute to building the SE Readiness Program and develop subject matter expertise in assigned products and solutions
    • Willing to travel regionally for customers facing activities, as well as marketing and user group events
    • Channel feature requests to Product Management to enhance Trend Micro products
    • Participate in alliance projects including building vendors’ and customers’ relationships


    • BS degree or combination of: education and pre-sales experience in Security Software and Systems.
    • Sales Engineering and/or professional services experience preferred
    • Experience working with various Microsoft software and systems
    • Experience with various content security software and systems preferred
    • Solid multi-tasking, troubleshooting and problem resolution abilities
    • Self-starter and quick learner with desire to continually learn new tools and technologies
    • Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C-level executives

    Experience Required

    • AWS
    • Knowledge of MS Windows and Active Directory
    • Knowledge of MS Exchange, IIS and SQL is a plus
    • Knowledge of Anti-malware, Firewalls, Intrusion Detection and Prevention, Data Loss Protection, Endpoint Encryption, File Integrity Monitoring, Email and Web Gateway Security, Email Encryption, SysLog, SIEM products
    • Experience with VMware vCenter and VDI
    • Network infrastructure experience (Routing, switching, edge firewalls, load balancing)

    One or more of below certifications or training is desired:

    • VCP – VMware Certified Professional
    • CCNA – Cisco Certified Network Associate
    • CISSP – Certified Information Systems Security Professional
    • MCP – Microsoft Certified Professional
    • MCSE – Microsoft Certified Solutions Expert
    • Linux/Solaris/UNIX System Administration
    • CLP - Certified Lotus Professional
    • AWS/Cloud Certification

    Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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