Trend Micro: Securing Your Connected World
Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.
TippingPoint Technical Account Managers help customers realize their full potential through accelerated adoption and productive use of Trend Micro TippingPoint technologies. They are a global team of exceptional people who deliver world class service, earn customer confidence, trust, and loyalty by improving the overall Customer and Partner experience. They serve as customer advocates within TippingPoint and drive customer-centric product improvement.
The Onsite Technical Account Manager (TAM) provides support delivery management of Premier issues and services designed to improve customer IT operational health in assigned accounts.
The Onsite Federal TAM:
The value the TAM brings to the customer is successful operation, and hence realization of value, of TippingPoint products. The value the TAM brings to Trend Micro TippingPoint is increased customer satisfaction, reduced support costs, and awareness needed around product improvements.
The Onsite TAM is responsible for the overall success and health of their assigned account. They are to reside near the customer and report onsite as often as required by the customer (expect full-time). This is accomplished through specific cadenced and general requirements that include:
The TAM is responsible for managing and communicating the needs of their assigned accounts with Executive Leadership, Product Management, Research and Development, Sustaining Engineering and Support.
After hours and on call work for assigned account is required.
The Onsite TAM will provide customer advocacy onsite and may lead professional services engagements that require:
The TAM is required to travel ~25% of the year; often with short notice. Accurate expenses must be kept and be in line with company policies.
The TAM is expected to be able to lift and move computer equipment up to ~50lbs.
Education and Experience
Knowledge and Skills
Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.