• Education Program Manager

    Job Location US-TX-Austin
    Posted Date 2 months ago(10/12/2018 10:54 AM)
    Job ID
    # Positions
    Employee Type
    R- Regular
    Corporate Service
  • Overview

    Trend Micro: Securing Your Connected World

    Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.


    The Education Program Manager has the direct responsibility for the overall management, planning, scheduling and coordination of the public and private training classes, products and services for the local line of business.   This will involve the scheduling of instructors, course venues, training material and facilities management in support of all training classes.

    Duties & Responsibilities

    General Responsibilities as follows:

    • Manage multiple projects with interdependencies simultaneously
    • Manage Education mailbox and respond to internal/external training inquiries
    • Interpret project status from a collection of data and communicate to appropriate stakeholders
    • Run efficient and productive meetings
    • Effectively communicate and work with all stakeholders across the organization to ensure successful education delivery to internal parties, customers and partners
    • Plan annual class delivery schedule
    • Manage instructor calendar/availability tracking
    • Assist students with portal registration, class enrollment and exam access
    • Assist with education sales cycle, engaging order management, invoicing and receivables, tracking purchased classes, participating in pre-event planning calls, verifying logistics/arrangements, etc
    • Order courseware in preparation for classes
    • Make logistic/catering arrangements for student classes
    • Communication with students in advance of training delivery to confirm arrangements
    • Prepare student rosters for trainers (internal and partners)
    • Track class attendance and pass/fail status of students (internal and partners)
    • Confirm lab readiness and general maintenance (Education Cloud and hardware lab)
    • Communication with sales advertising about open seats
    • Other special projects/duties as required

    Skills & Aptitudes:

    • Strong desire to serve our customers, teams, and the business
    • Must have superior interpersonal and communication skills
    • Well-organized person with proven ability to work with minimal supervision
    • Ability to work under pressure, to handle interruptions and to manage multiple requests
    • Sound judgement and decision making capabilities
    • Highly skilled in building and maintaining both internal and external relationships, with an emphasis on building trust and respect
    • Experience implementing incremental process improvement
    • Experience using the Microsoft toolset (PowerPoint, Word, Excel, Sharepoint, etc.)
    • Attention to detail and strong follow-up skills
    • Excellent listener

    Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

    Apply or Socialize

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed