• Field Services Engineer

    Job Location US-TX-Irving
    Posted Date 3 weeks ago(10/1/2018 3:25 PM)
    Job ID
    # Positions
    Employee Type
    R- Regular
    Full Time / Part Time
    Full Time
    Technical Services and Support
  • Overview

    Trend Micro: Securing Your Connected World

    Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.


    The Field Services Engineer (FSE) is a technical bridge between our Enterprise Large Account Representatives, Sales Engineers, and their customers. The FSE will take ownership of delivering ordered services to Trend Micro Customers. The Field Services Engineer will also assist the Regional Technical leader in securing pre sales opportunities that require Trend Micro Software Installation or services. Proactively managing and delivering technical information to our customers both onsite, online, and via telephone.

    Duties & Responsibilities

    • Install and configure Trend Micro’s Software according to best practices
    • Enable customers through training, knowledge sharing and mentoring, when required
    • Provide software and networking troubleshooting to very large enterprise customers during the implementation process
    • Perform health checks and validate customer’s implementation of Trend Micro’s software
    • Maintain and expand working knowledge of current and beta Trend Micro products
    • Share best practices with other FSEs and SEs to enhance quality of service and efficiency
    • Channel feature requests to Product Management to enhance Trend Micro’s products
    • Create product deployment training collateral such as guides, presentations, and videos
    • Identify ways to automate common procedures, draft requirements for tools/scripts, and develop such utilities
    • Travel (about 30-50%) for customer deployment and other customer facing activities


    • BS degree or combination of: education and pre-sales experience in Security Software and Systems

    Experience Required

    • Sales Engineering and/or professional services experience preferred
    • Experience working with various Microsoft software and systems
    • Experience generating ad-hoc software tools and utilities using common script or programming languages such as Python, Bash, PERL, Windows PowerShell, or Unix/Linux command shells
    • Experience creating technical documentation, including product documentation, technology and process best practices, and technical whitepapers
    • Experience with various content security products (hardware & software) preferred
    • Solid multi-tasking, troubleshooting and problem resolution abilities
    • Self-starter and quick learner with desire to continually learn new tools and technologies
    • Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients

    Candidates with the following skills will be given advanced consideration:

    • Trend Micro – OfficeScan, ServerProtect, Deep Security, Deep Discovery, ScanMail
    • Microsoft - Windows, Active Directory, System Center, Exchange, SQL and IIS
    • Experience with Linux, PostgreSQL, Lotus Notes and Domino is a plus
    • Host Based Firewalls, Intrusion Detection and Prevention, File Integrity Monitoring, Antivirus, Data Loss Protection, Endpoint Encryption, E-Mail and Web Gateway Security, e-mail encryption, Penetration Testing, SysLog and SIEM
    • VMware vCloud Director experience and familiarity with AWS, Windows Azure, VMware vCloud is a plus
    • Citrix XenDesktop and Provisioning Services experience is a plus
    • Routing, Switching, Edge Firewalls, Load Balancing

    Desired Certifications:

    • VCP – VMware Certified Professional
    • CCNA – Cisco Certified Network Associate
    • CISSP – Certified Information Systems Security Professional
    • MCP – Microsoft Certified Professional
    • MCSE – Microsoft Certified Solutions Expert
    • Linux/Solaris/UNIX System Administration
    • CLP – Certified Lotus Professional

    Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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