Trend Micro: Securing Your Connected World
Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.
The Senior Customer Support Engineer is a technical leader with the opportunity to solve technically complex, and often critical, problems. They are responsible for handling all aspects of customer support across all TippingPoint product lines. As a trusted advisor to Network and Security Professionals they provide post sales technical support and service from initial contact via phone/email through problem resolution. They use advanced observation, detection and troubleshooting methods to resolve problems that require a broad technical understanding. They also contribute to the growth of other engineers through mentoring, training and collaboration during problem solving. TAC L3 Engineers work flexible schedules and will be on call 24x7 via a rotating cell phone between co-workers.
Education and Experience
Knowledge and Skills
Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.