Benefits Administrator

Job Location US-TX-Irving
Posted Date 3 weeks ago(1/31/2018 4:10 PM)
Job ID
# Positions
Employee Type
R- Regular
Corporate Service


Trend Micro: Securing Your Connected World

Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.


The Benefits Administrator is a key member of the Americas Shared Services team

responsible for maintaining the day-to-day operations of group benefit programs in the US and Canada (group health, dental, vision, short-term and long-term disability, worker's compensation, life insurance, travel and accident plan, flexible spending plan, 401(k) retirement plan, RPP, RRSP, voluntary benefit plans, and company-specific benefit plans).


This role provides administrative support and excellent customer service for benefits programs, and provides analytical and technical support in the improvement, design, and delivery of the benefits programs.

Duties & Responsibilities

  • Responsible for daily benefits processing to include Leaves of Absence (STD, LTD, Maternity and Paternity) , enrollments, COBRA, terminations, status changes, beneficiary updates, disability, accident and death claims, ergo requests, tuition reimbursements.
  • Facilitate and collaborate with vendors on US retirement plans and Canada Pension plans in addition to supporting compliance testing.
  • Assists US and Canadian employees with questions and concerns regarding benefit plans, services and company procedures.
  • Oversee maintenance of employee benefits files, maintain group benefits databases, and coordinate data with payroll team as needed.
  • Create and maintain central HR Benefits folders, as well as execute and maintain all compliance related requirements and retention standards.
  • Maintain leave reports and ensure HR BPs and managers are informed of leave related processes and updates.
  • Coordinate data collection of the company Workers’ Compensation program, including processing workers’ compensation claims, responding to questions, and interacting with Workers’ Compensation insurers.
  • Use PeopleSoft HRIS to prepare special reports to capture headcount and other data from within the US and Canada required to manage various insurance programs, COBRA, OSHA, etc.
  • Provide customer service support to internal and external customers. Develop communication tools to enhance understanding of the company's benefits package. Design and distribute materials for benefits orientations, open enrollment and summary plan descriptions.
  • Gather employee data and oversee the processing of monthly billings and the preparation of vouchers for payment of administrative fees for all group plans.  Prepare for plan audits.
  • Survey industry trends. Complete benefits surveys in US and Canada and reviews information obtained from the results. Analyze complex benefits information. Develops specific recommendations for review by management.
  • Review benefits programs, particularly after mergers and acquisitions.
  • Serve as primary contact for vendors and third-party administrators. Coordinate transfer of data to external contacts for services, premiums and plan administration.
  • Ensure compliance with applicable government regulations. Ensure timeliness and accuracy of required reporting.
  • Document and maintain administrative procedures for assigned benefits processes.
  • Ensures compliance with applicable governmental regulations within the US (federal and state regulations) and Canadian provincial law.
  • Ensures compliance with federal and state labor posting regulations for the various office locations.
  • Other projects assigned, as needed.


  • BA degree preferred;
  • Minimum of 3+ years of experience in a dedicated benefits HR role with strong absence management experience
  • GBA, CEBS certification, and/or PHR designation preferred.
  • Knowledge of and experience with Canadian and/or Latin America benefits a plus. 
  • Ability to consistently deliver high quality customer service in a professional manner
  • Strict confidentiality of employee and company data
  • Ability to manage multiple priorities in a fast-paced environment 
  • Exceptional verbal/written skills and attention to detail
  • Strong financial sense; accounting background
  • Demonstrated self-starter and self-manager, with persistent follow through on assignments
  • Collaborative and flexible approach to all team duties and support
  • Excellent PC skills, including advanced Excel skills
  • PeopleSoft HRIS or other HR information system experience 

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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