• Logistics Coordinator

    Job Location US-TX-Irving
    Posted Date 8 months ago(12/15/2017 10:43 AM)
    Job ID
    # Positions
    Employee Type
    R- Regular
    Full Time / Part Time
    Full Time
    Corporate Service
  • Overview

    Trend Micro: Securing Your Journey to the Cloud
    As a global leader in cloud security, Trend Micro develops Internet content security and threat management solutions that make the world safe for businesses and consumers to exchange digital information. With over 20 years of experience, we’re recognized as the market leader in server security for delivering top-ranked client, server, and cloud-based data protection solutions that stop threats faster and protect data in physical, virtualized, and cloud environments.


    The role of the Logistics Coordinator is to process day-to-day logistics shipments by working with Order management team and perform cross function with other team members within the team.

    Duties & Responsibilities

    • Work with Order management team to process physical orders and provide support for daily operations.
    • Communicate with warehouse to minimize delay on order processing and delivery to customer
    • Perform inventory count and check with warehouse for inbound and outbound shipment regular basis.
    • Provide inventory and shipping information to accounting for end of month process.
    • Process RMA, return and order adjustment.
    • Enter and review sales orders for hardware products in accordance with company policies and procedures
    • Review and complete sales order packages for accuracy, errors, and omissions in conjunction with Trend’s revenue recognition policies
    • Prepare shipping related documents and provide information to warehouse.
    • Monitor inventory level.
    • Maintain information detailing the status of orders received for processing
    • Resolve discrepancies and order issues across departments quickly to meet processing metrics.
    • Research and address customer questions/issues as necessary
    • Actively participate in the resolution of complex order issues/problems with management as necessary
    • Gather, maintain and properly file internal and external correspondence as it relates to all sales orders.
    • Other tasks as assigned

    Experience Required

    • Minimum of two years experience in logistics, reverse logistics and order processing.
    • Import/export compliance knowledge is preferred.
    • Ability to communicate instructions clearly and work as team
    • Proven detail orientation and excellent customer service focus
    • Able to demonstrate the ability to work within a team atmosphere
    • Ability to multi-task and prioritize
    • Intermediate Microsoft excel skill required.
    • Experience with order processing program such as Navision is plus
    • Flexibility to work any shift between the hours of 7am-6pm CST with occasional overtime based on business need
    • Punctual, regular, and consistent attendance is required
    • Ability to be flexible and adapt to changing priorities based on business need 

    Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity. 

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