Enterprise Support Rep

1 month ago(12/12/2017 5:43 PM)
Job ID
# Positions
Employee Type
R- Regular
Full Time / Part Time
Full Time


Trend Micro: Securing Your Journey to the Cloud

Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.


An ESR is responsible for assisting the sales reps and Directors within their Enterprise Region.   This includes, but is not limited to; onboarding new hires, deal registration process, opportunity management and updating, quote management and updating, account research, general product knowledge, ability to structure and assist with pricing and overall understanding of Trend Micro's general processes and procedures.

Duties & Responsibilities

  • Onboarding all new hires within the Region. This includes Salesforce training, Price List review, Product placement and general training for other sales tools, etc.
  • Assist with opportunity creation and updating SF as needed.
  • Assist with quote creation and updating SF as needed.
  • Manages the Deal Registration approval process.
  • Manages evaluation key request process and PoC process.
  • Tracks daily sales report and closes out Won new business opportunities in SF.
  • Works closely with account team to service and maintain existing customers.
  • Assist with managing the VLE/MAM renewals.
  • Pipeline Reviews with rep and Director as scheduled.
  • Understands general Trend Micro processes and who to contact for assistance (Order Management, Legal, Marketing, etc).
  • Covering for sales reps when they are out of the office.
  • Overall "go-to" person for the sales reps and needs to be able to maintain high level of activity and emotional demand.


  • 1-2 years preferred customer service experience in security solutions and services
  • Proven track record of providing excellent customer service
  • Proven ability to coordinate tasks and calendars for multiple internal personnel
  • Demonstrable success in driving highest levels of Customer Experience
  • Communicate effectively on the telephone, through email, and on Webex meetings

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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