Trend Micro: Securing Your Journey to the Cloud
Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.
The Trend Micro Manager of TippingPoint Technical Account Managers will directly supervise a team of Technical Account Managers (TAMs) who’s primary job is to help customers realize their full potential through accelerated adoption and productive use of Trend Micro TippingPoint technologies. They will oversee a global team of exceptional people who deliver world class service, earn customer confidence, trust, and loyalty by improving the overall Customer and Partner experience, serving as the customer advocates within TippingPoint and driving customer-centric product improvement.
The TAM Manager will ensure that the TAM organization provides support delivery management of Premier issues and services designed to improve customer IT operational health in assigned account(s). The TAM Manager is ultimately responsible for ensuring their team:
The value the TAM brings to the customer is successful operation, and hence realization of value, of TippingPoint products. The value the TAM brings to Trend Micro TippingPoint is increased customer satisfaction, reduced support costs, and awareness needed around product improvements.
The TAM is responsible for the overall success and health of their assigned accounts. This is accomplished through specific cadenced and general requirements that include:
The TAM Manager is also responsible for ensuring that TAM’s are managing and communicating the needs of their assigned accounts with internal Executive Leadership, Product Management, Research and Development, Sustaining Engineering and Support.
The TAM and TAM Manager at times, may be engaged for onsite customer advocacy and professional services engagements that require:
The TAM Manager should expect to travel ~25% of the year; sometimes with short notice. Accurate expenses must be kept and be in line with company policies.
Education and Experience
Knowledge and Skills
Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.