Technical Advisor - Network Defense

US-REM-Offsite
2 months ago
Job ID
2017-20186
# Positions
20
Employee Type
R- Regular
Full Time / Part Time
Full Time
Category
Technical Services and Support

Overview

Trend Micro: Securing Your Journey to the Cloud

Trend Micro, the world’s largest independent security software company, strives to make the world a safer place by protecting digital information. Our solutions for consumers, businesses and governments provide layered security to protect information on mobile devices, endpoints, gateways, servers and the cloud. Trend Micro enables the smart protection of information, with innovative technology that is simple to deploy and manage, and security that fits an evolving ecosystem. Our solutions are supported by over 5000 employees in over 50 countries and powered by the world’s most advanced cloud-based global threat intelligence, the Trend Micro™ Smart Protection Network™.

 

The Technical Advisor (TA) helps customers realize their full potential through accelerated adoption and productive use of Trend Micro Network Defense solutions such as our Deep Discovery and TippingPoint product lines. They are a global team of exceptional people who deliver world class service, earn customer confidence, trust, and loyalty by improving the overall Customer and Partner experience, serving as the customer advocates within Trend Micro and driving customer-centric product improvement.

 

The TA collaborates with other Trend Micro staff to ensure that Trend Micro solutions are successfully positioned as the foundation of a strategic security program. The TA places clear emphasis on process and data analysis as critical components in the overall solution framework, and balances both customer requirements and technology abilities against operational and security risks within the environment.

The TA will be involved with education and mentorship, supporting the delivery framework, development of technical documentation, stand-alone tools and utilities, advanced topics research, infrastructure design documents, advanced data analysis and reporting, advanced troubleshooting, and technical escalation management for a customer account.

Duties & Responsibilities

  • Assess business, technical & security objectives of Trend Micro customers
  • Assess the customer security architecture and landscape and ensure Trend Micro products are integrated into the overall security infrastructure and processes
  • Create & develop the vision and strategy of the solution design based on the objectives of the customer
  • Assist the technical field teams during design sessions with the customer and during implementation of the solution
  • Work with technical field teams to map a design into a product/services delivery plan to help the customer to meet their implementation objectives
  • Ensure that technical proposals are technically sound, deliverable, competitive, and representative of market leadership in applying technology to address business issues
  • Participate in account relationship and issue management activities using a collaborative, consensus-driven approach that supports successful service delivery and issue resolution while navigating organizational complexities of diverse customer environments
  • Provide technical leadership for the technical field teams through contribution of best practices and implementation frameworks, identifying/writing whitepapers
  • Provide feedback and assist product management with prioritization of new features
  • Provide input to Product Management based on customer feedback and foresight into future customer needs
  • Obtain continuous feedback from the field, including customers, bringing ideas back to corporate teams and making recommendations on future service offerings
  • Work effectively with Support and Engineering in resolving issues
  • Work with Sales on solving requirements during the sales cycle and handling customer escalations
  • Participate in the pre-sales process to understand customer business needs, technical objectives, and product requirements
  • Participate in industry events such as user groups, conferences, and marketing events to promote Trend Micro; develop and present leading-edge content that demonstrates Trend Micro’s leadership position in the security marketplace
  • Author blogs, technical articles or white paper based on experiences
  • Maintain a high level of proficiency in Trend Micro product offerings, value propositions, and representative case studies
  • Provide advice, support, education, mentorship, and issue/incident response to customer and Trend Micro staff in the context of project implementation, extended Professional Services offerings, and premiere contract support
  • Act as subject matter expert and final point of escalation in support of troubleshooting activities for customers involved in project implementation and ongoing life cycle, extended Professional Services offerings, or premiere contract support
  • Other duties as assigned

Experience Required

  • 7+ years delivering network security solutions in enterprise environments
  • 5+ years specifically in delivering enterprise professional and consulting services
  • 5+ years as a senior network administrator or consultant
  • Proven success in delivery software product solutions in both an individual contributor and mentorship/leadership capacity
  • Proven success working with Fortune 1000 companies, in partnership with both technical and business personnel
  • Ability to navigate all levels of customer organizations
  • Experience creating technical documentation, including product documentation, technology and process best practices, and technical whitepapers
  • Proven ability to troubleshoot and resolve complex technical issues at Expert level
  • Experience generating ad-hoc software tools and utilities using common script or programming languages such as Python, Bash, PERL, Windows PowerShell, or Unix/Linux command shells
  • Experience integrating multiple vendor products using custom tools and approaches
  • Experience with Desktop and Configuration Management software/suites is a plus

Skills:

  • CISSP certification, or equivalent skillset and career experience.
  • Expert knowledge of Network IPS solutions such as McAfee, IBM, Sourcefire, TippingPoint, etc.
  • Expert knowledge of Windows, Linux, and Macintosh operating systems.
  • Expert knowledge of Microsoft server technologies, specifically IIS, the .NET web application platform, SQL Server, Active Directory, and supporting infrastructure.
  • Ability to identify ways to automate common procedures, draft requirements for tools/scripts, and develop such utilities.
  • Ability to function as an individual contributor and mentor/leader detached from the corporate environment.
  • Ability to handle/manage multiple simultaneous priorities, deadlines, and deliverables.
  • Excellent verbal and written presentation and communications skills.
  • Proven skills in writing effective email communication, whitepapers and best practices
  • Adept at creating PowerPoint presentations for all levels of an organization
  • Passion for assimilating and disseminating technology both deeply and broadly

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.

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